JessicaSarahS Posted October 3, 2012 Author Share Posted October 3, 2012 Thanks JessicaSarahS.....I emailed customerservice@warnerartists.net because that's what my email said to order when I received my confirmation. Does that go to the same place as the .mu one? That's the site I ordered from because the US site was down at the time.(Aug 11th) I will email the .mu one as well if you think I should. I just didn't want to send more than one if it's the same thing. Thank you!!! You're welcome! Hmm, I would stick with that one that was in your confirmation, but I suppose it wouldn't hurt to email the .mu one with your order # if you haven't had a reply from the warnerartists.net address. Link to comment Share on other sites More sharing options...
lalashasta Posted October 3, 2012 Share Posted October 3, 2012 Still haven't received my box, still cannot access my account on the Canadian webstore. Second email sent to Rhino Records too Oh common, I'm a pretty patient person, but the fact that I paid over 100 dollars kinda upsets me that I don't have it already. Link to comment Share on other sites More sharing options...
randomparrot Posted October 3, 2012 Share Posted October 3, 2012 Still not received my CD/DVD, If I had known I wouldn't actually be getting it on release day I would have gone elsewhere (probably would have been cheaper too) Link to comment Share on other sites More sharing options...
JessicaSarahS Posted October 3, 2012 Author Share Posted October 3, 2012 Still not received my CD/DVD, If I had known I wouldn't actually be getting it on release day I would have gone elsewhere (probably would have been cheaper too) Yeah it was cheaper in store. I just picked up another copy at Target. It was $10 for the standard and $14 for the Deluxe - $8 cheaper than buying it online (Online it's $18 for deluxe, $14 for standard + $4 shipping). That's why I usually wait to buy albums in store than online unless it's a limited edition/boxset thing. Link to comment Share on other sites More sharing options...
Heartofsaturdaynight Posted October 3, 2012 Share Posted October 3, 2012 I haven't got my box set yet. I also pre-ordered as soon it as it was available 09/08/2012 18:57:00. Mine is a UK delivery. The shop has it as Dispatched on 26/09/2012. Was going to send an email to customer service's but I read the 'Please first read' info. Basically not enough time has passed yet to complain. I figured yesterday no need to complain what's a few days, even though I saw the CD for sale in a local shop on Saturday morning. By today it getting a bit annoying. If not for the HD download I would not have heard the album. I refused to listen to it for the first time on a PC. And only tonight have listened to it for the first time through my hifi. Just looking forward to getting the vinyl and playing it! Fans that have pre-ordered and spent £60 back in August still waiting. Life is too short to worry about this sort of thing but I think the customer service people should know that we are not happy. Link to comment Share on other sites More sharing options...
baileypup97 Posted October 3, 2012 Share Posted October 3, 2012 Still haven't received my box set even tough I ordered it the first day it was available to order. Got a confirmation email AND they charged my credit card. Think they'll credit the $12 I paid on iTunes today so that I could listen to it in the car? So disappointed. US delivery, by the way... And still listed as "being dispatched." And I emailed both customer service addresses yesterday - no reply as of yet. Very disappointing experience all around. Link to comment Share on other sites More sharing options...
minnie Posted October 3, 2012 Share Posted October 3, 2012 I received my 2nd video yesterday and my cd/dvd today. All is terrific, nice birthday present!:D Link to comment Share on other sites More sharing options...
hyper_chondriac_muser Posted October 3, 2012 Share Posted October 3, 2012 So, I emailed the .mu shop for the third day in a row, but still no reply! It says two business days for a response (which is way too long, imo: it should be one BD max/24 hours), but it's already been two business days since my first mail. While I've finally received my box set (one day late), the other CDs/vinyl I ordered still say 'awaiting payment authentication' I bought them from HMV today instead and it turns out that most of them are cheaper than .mu, AND if you buy T2L from HMV, you get one of the new T2L t-shirts for just £9: half the price of what .mu is charging for the exact same top. What's more, I didn't have to pay any ridiculous delivery fees: .mu charges £7.26 to ship two CDs and a vinyl No thanks! To add to problems, I bought some merch when it first came out but order still says 'being processed', which means payment hasn't even been 'authenticated' yet! I don't know if they just can't cope with all the orders or whatever the problem is, but .mu needs to fix up and fast because their service is becoming a joke. From now, I'm going to try to find merch from any other site or place and only use .mu as a last resort. They've taken the piss for too long. Link to comment Share on other sites More sharing options...
Clunge Posted October 3, 2012 Share Posted October 3, 2012 Aye, last time I order from .mu. WASTE never have these issues... Link to comment Share on other sites More sharing options...
kueller Posted October 3, 2012 Share Posted October 3, 2012 WASTE never have these issues... The King of Limbs arrived almost 3 weeks later than the estimated date for me. Link to comment Share on other sites More sharing options...
Clunge Posted October 3, 2012 Share Posted October 3, 2012 No probs for me . Link to comment Share on other sites More sharing options...
FabriPav Posted October 3, 2012 Share Posted October 3, 2012 WASTE never have these issues... The King of Limbs arrived almost 3 weeks later than the estimated date for me. Radiohead, lol. Link to comment Share on other sites More sharing options...
kueller Posted October 3, 2012 Share Posted October 3, 2012 No probs for me . I remember they shipped them out at the end of April, and I didn't get mine until June or something (it was already 15 days delivery so I counted that out). Although I wasn't the only one in the US to get a late as fuck arrival. There is a difference though since this is a pre-order, and is expected to arrive on the day of release. Link to comment Share on other sites More sharing options...
dead-duck Posted October 4, 2012 Share Posted October 4, 2012 fyi i ordered something else from the store in a separate order at the same time as my box - i whined in here earlier about my box set and today when i got home i'd gotten my other order, so i'm thinking that my box has also been sent, i was just never given any tracking info Link to comment Share on other sites More sharing options...
Uprising Bliss Posted October 4, 2012 Share Posted October 4, 2012 Terrible customer service. What's the point of giving out an email address if they'll never reply? Has anyone received a reply from the .mu store? Link to comment Share on other sites More sharing options...
lalashasta Posted October 4, 2012 Share Posted October 4, 2012 My update: FINALLY got into my account, clicked history and it says that the box has been shipped! A bit more info like tracking number and who's shipping it would be lovely, but I'll settle for now But yeah, no response to any email which is ridiculous. Oh well! Link to comment Share on other sites More sharing options...
kueller Posted October 4, 2012 Share Posted October 4, 2012 Just got word from my mom, the order arrived at my house. I guess it's technically a day late only, so I can live with that. Link to comment Share on other sites More sharing options...
maviscruet Posted October 4, 2012 Share Posted October 4, 2012 I ordered my copy the day pre orders opened here on the uk store. Apparently it was dispatched on the 26th but is yet to arrive. I work from home so am in all day and have deffo not got it. No delivery cards either. I'm a really disappointed muse fan been obsessed with all things muse since 1999. I've paid a premium price to order my copy of the cd direct from muse in the expectation it would be in my hands on release date. I could have rocked up at tescos 7am Monday morning and had it in my hands there and then for less. I've been holding out on all the new music untill my album arrived and now feel really let down that I haven't been able to enjoy the muse release date experience. I've sent 6 emails direct to Warner sales and muse shop but am yet to have a reply. Propper annoyed and won't be ordering any further muse albums direct in the future too much of a let down. Anyone I hear tescos profits are down so would rather support them next time Link to comment Share on other sites More sharing options...
JimmyCake Posted October 4, 2012 Share Posted October 4, 2012 Anything this morning? (in UK). Just wondering if there was any news. I'm still waiting for my post to come. Link to comment Share on other sites More sharing options...
*showbiz* Posted October 4, 2012 Share Posted October 4, 2012 Finally got my copy today, I'm in the U.K and Royal Mail delivered it by van this morning \o/ Link to comment Share on other sites More sharing options...
Chas Posted October 4, 2012 Share Posted October 4, 2012 Quite a few messages about non-received order on this news post (http://muse.mu/news,the-2nd-law-is-out-now_1421.htm), which is where I also posted about not receiving mine, rather than on the forum. Some on there no doubt have posted in here too. As per my last post on there I did finally receive my boxset late yesterday but like many on here I think the biggest gripe is the total lack of customer service, nobody it seems has received a reply to any emails (I also sent two). I really dont buy into this concept of pre-ordering weeks in advance at a premium price with express delivery to get it 3 days late with no explanation or apology, I can't see it catching on. Chas Link to comment Share on other sites More sharing options...
-Invincible- Posted October 4, 2012 Share Posted October 4, 2012 Finally got my box set about 5 minutes ago. Came via Royal Mail along with normal post! Still not got a reply from Customer Service for the email I sent on monday though. May have the box set, but I'm still extremely pissed off with the service. £60 and they cant deliver it on time or reply to customer questions?! Link to comment Share on other sites More sharing options...
Howardm93 Posted October 4, 2012 Share Posted October 4, 2012 I'll find out if I've got mine today at 5 ish but to the people who have received there's are they in good condition or are the slightly damaged because to receive it damaged 4 days late would take the absolute piss Link to comment Share on other sites More sharing options...
MandaF Posted October 4, 2012 Share Posted October 4, 2012 Mine came today. It's going straight back Link to comment Share on other sites More sharing options...
FabriPav Posted October 4, 2012 Share Posted October 4, 2012 Mine came today. It's going straight back The reason for that? Just because it came 2 days later than expected? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.