JessicaSarahS Posted September 26, 2012 Share Posted September 26, 2012 Hello everyone. We're collecting all of the posts regarding order issues and placing them in this thread to ensure that the complaints are not lost and that they can be addressed properly. If you see your post in here and it has been resolved, please let us know that the issue has been resolved. Similarly, if you see your post and it hasn't been resolved, please feel free to update it with current information. Hopefully it's all addressed soon. -Jessica *edit* Customer Service contacts: US orders: us-muse@warnerbrosrecords.com http://muse.warnerbrosrecords.com/contacts/ Canada: support@rhinorecords.ca (613) 228-2029 Japan: https://shop.wmg.jp/contacts Australia: stores@warnermusic.com Link to comment Share on other sites More sharing options...
Shrinking Universe Posted September 26, 2012 Share Posted September 26, 2012 If this is true, why hasn't the boxset that I ordered six weeks ago been dispatched yet? waaaaay later edit: this post was the first post in KirkBot's original thread announcing "order now, receive on release date". I actually got it on the release date Link to comment Share on other sites More sharing options...
sandertheninja Posted September 27, 2012 Share Posted September 27, 2012 Hope mine will arrive soon even tough I ordered it last month. Link to comment Share on other sites More sharing options...
microgerry Posted October 1, 2012 Share Posted October 1, 2012 Yes. I am another who believed that by paying up front and pre-ordering then I would have my 2nd Law on release date! Didn't happen. Also, haven't received the second video as promised either. Very disillusioned. Gerry Link to comment Share on other sites More sharing options...
Niall Posted October 1, 2012 Share Posted October 1, 2012 I ordered mine with 60 seconds of it going live and yep, nothing in the post today. Sone people get there's a week early, others don't get it on the release day at all. I'll be sending a extremely inquisitive email as to the reasons behind this to the shop later. Link to comment Share on other sites More sharing options...
Arcade Posted October 1, 2012 Share Posted October 1, 2012 I ordered mine with 60 seconds of it going live and yep, nothing in the post today. Sone people get there's a week early, others don't get it on the release day at all. I'll be sending a extremely inquisitive email as to the reasons behind this to the shop later. i too ordered my box set pretty quick sharpish before the rush, my order said it was dispatched on the 26th, and still no sign of it. Link to comment Share on other sites More sharing options...
OllieRaiden Posted October 1, 2012 Share Posted October 1, 2012 Hey, those of you who got your boxset already. Did it come in the regular post or what? Mine still hasn't shown up. Link to comment Share on other sites More sharing options...
MandaF Posted October 1, 2012 Share Posted October 1, 2012 I have been waiting FOR EVER....I haven't listened to any of the tracks at all, and not receiving my CD/DVD today was the last straw for me. I have been and bought it from a supermarket - for £5 less than the pre-sale one from .mu. When, IF, that one ever comes I will take it back there. My kids and I are having a ceremonial listen tonight and it will be amazing, and worth the wait. Link to comment Share on other sites More sharing options...
JimmyCake Posted October 1, 2012 Share Posted October 1, 2012 Hey I was just wondering if the box set would be delivered on 1/10/12 (release date) or sent on that day. Thanks Jake Link to comment Share on other sites More sharing options...
DarkAsh Posted October 1, 2012 Share Posted October 1, 2012 I'm wondering too... can't find any courier information or tracking numbers. Nearly 4pm and no knock on the door yet. Link to comment Share on other sites More sharing options...
DarkAsh Posted October 1, 2012 Share Posted October 1, 2012 I'm wondering too... can't find any courier information or tracking numbers. Nearly 4pm and no knock on the door yet. Link to comment Share on other sites More sharing options...
JessicaSarahS Posted October 1, 2012 Author Share Posted October 1, 2012 Did you guys receive confirmation email receipts when you ordered? Link to comment Share on other sites More sharing options...
Ry. Posted October 1, 2012 Share Posted October 1, 2012 Yeah, almost 5pm and no delivery. As a student, I paid for it with a good month's worth of food, I'd at least like it delivered on release date. Link to comment Share on other sites More sharing options...
Niall Posted October 1, 2012 Share Posted October 1, 2012 Mine hasn't been delivered either. Not sure why they're but I'm going to email tomorrow if it doesn't arrive. It could just be Royal Mail's fault in which case we'll have to hold tight. Or some other delivery company. Link to comment Share on other sites More sharing options...
kev Posted October 1, 2012 Share Posted October 1, 2012 Were they posted by Royal Mail? I remember for The Resistance they used a courier and mine didn't come until like 6:50pm Link to comment Share on other sites More sharing options...
Ry. Posted October 1, 2012 Share Posted October 1, 2012 Mine hasn't been delivered either. Not sure why they're but I'm going to email tomorrow if it doesn't arrive. It could just be Royal Mail's fault in which case we'll have to hold tight. Cheers Niall. Link to comment Share on other sites More sharing options...
JimmyCake Posted October 1, 2012 Share Posted October 1, 2012 It's all sent by courier. It probably isn't done with Royal Mail. Link to comment Share on other sites More sharing options...
Niall Posted October 1, 2012 Share Posted October 1, 2012 Yeah I edited my post and my fail internet connection only just sent it through. Link to comment Share on other sites More sharing options...
nbardfx Posted October 1, 2012 Share Posted October 1, 2012 I'm in the United States as well, I pre-ordered the box set the DAY they announced it, the money has been taken from my account, got all the downloads and whatnot, but I too, see NOTHING about it being shipped, or a tracking number. I really hope it will be here tomorrow on release day, otherwise, what is the point of a pre-order? Grrr. Link to comment Share on other sites More sharing options...
-Invincible- Posted October 2, 2012 Share Posted October 2, 2012 Yeh, I ordered mine about 30minutes after they went on sale and nothing. Even more frustrating is that, for some reason, when I log in with the e-mail address used to Purchase the product, it doesn't work. So there is absolutely no way for me to view the Order Status. Worried me at first incase the transaction didn't go through properly, but I've received the HD Audio and had £60 taken out my bank. Really shouldn't advertise that Pre-Orders from here will be delivered on Release Date if you can't keep the promise up... Link to comment Share on other sites More sharing options...
apoco123 Posted October 2, 2012 Share Posted October 2, 2012 Ive yet to receive mine and I cant find any record of it on MU...I have the e-mail confirming the purchase and my bank status, but other than that, no idea when Ill get it... I did order mine before the new site went up, would that explain the no record? Link to comment Share on other sites More sharing options...
JimmyCake Posted October 2, 2012 Share Posted October 2, 2012 Has anyone got theirs yet? Link to comment Share on other sites More sharing options...
kojane Posted October 2, 2012 Share Posted October 2, 2012 Still didn't get mine.. Royal Mail fucking suck, they are honestly no use when it comes to on day delivery Oh and I ordered it on the day that you could do it from .mu so that's another reason I'm pissed and it was dispatched like last week.... Link to comment Share on other sites More sharing options...
Ry. Posted October 2, 2012 Share Posted October 2, 2012 Nope, getting a wee bit ridiculous. Link to comment Share on other sites More sharing options...
DarkAsh Posted October 2, 2012 Share Posted October 2, 2012 Still nothing,... What the hell. No reply from customer service either. Not going to be ordering from here again. Link to comment Share on other sites More sharing options...
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