Mounta1nGoat Posted March 13, 2015 Share Posted March 13, 2015 I just received a confirmation email for my first order hmmm... I just got a confirmation email too, but no sign of the Psycho download despite this: "If you have purchased digital tracks, all available download link(s) will be included in this email. If your download is a pre-order the download link(s) will be emailed to you upon release date. " Link to comment Share on other sites More sharing options...
borodaddy Posted March 13, 2015 Share Posted March 13, 2015 I'm having the same issue. Tried twice via PayPal and once by card. All three times it popped up saying the payment wasn't authorised. It's come out my PayPal twice though, so I'm guessing the other one has been charged too. Who do I query this with? Tried "customerservice at warnerartists dot net" but that's failed to send twice. This is exhausting! Link to comment Share on other sites More sharing options...
anasthesia1 Posted March 13, 2015 Share Posted March 13, 2015 I'm having the same issue although I used a pre-paid credit card that had money only for one album . I checked my card online and it says that it still has the same ammount of money in it and that there is an order on warner music that is waiting for verification, which is weird because I never had to verify an order from muse.mu or any other site before. I don't understand why they had to change their site, the store was working perfectly before. Link to comment Share on other sites More sharing options...
blissfullyaware Posted March 13, 2015 Share Posted March 13, 2015 I clicked on the 'Contact Us' at the bottom of the shop page and sent a message that way. Link to comment Share on other sites More sharing options...
cacho_havok Posted March 13, 2015 Share Posted March 13, 2015 (edited) I don't know if its of any use, but I also got pretty scared, I even mailed de customer service for the confirmation mail, cuz as i't already been stated, you don't receive it right away, but I checked a coupple of minutes ago, and the confirmation mail arrived to my inbox. So, probably it has some sort of delay, or it is getting too crowded. And one question... The download for Psycho, works just after the checkout, or we have to wait a coupple of days? Edited March 13, 2015 by cacho_havok Link to comment Share on other sites More sharing options...
Mounta1nGoat Posted March 13, 2015 Share Posted March 13, 2015 I feel I should flag this up. The store keeps passwords for your accounts in plaintext or in an insecure manner. A website (especially not an E-Commerce site) should NEVER email you your password, they should not be able to. This is a big concern as it makes me doubt the security of the overall site. It's an amateur mistake and is very concerning. Link to comment Share on other sites More sharing options...
D34DL1N3R Posted March 13, 2015 Share Posted March 13, 2015 Two reasons I wont pre-order the vinyl. 1) It should come with the option to dl the 24bit versions of Psycho/Dead Inside & the full album upon release. Anyone ordering the vinyl obviously cares more about quality. The 24bit version of 2nd Law was leaps and bounds better than the standard cd 16bit version & no one should really have to pay for the album twice to get a superior sounding version. The same superior master should simply just be used for all versions. 2) Regardless of multiple emails and conversations to/with many different people when The Resistance box set came out... no one ever took care of my damaged vinyl sleeves/inserts. I apparently wasn't the only one who received them damaged, but I appeared to be one of few who never got it resolved/replaced. Still pisses me off cuz I bought the limited deluxe with the 5.1 disc and got treated like no one gave a crap that it was damaged. I won't go through that again. Link to comment Share on other sites More sharing options...
TheMuseSmurf Posted March 13, 2015 Share Posted March 13, 2015 just rang the number on the paypal email as I also havn't recieved the email or downloads (it came up with a message saying it hadn't been authorised)... they are open from 8:30am uk time so will call em again to hopefully sort this shiz out! Link to comment Share on other sites More sharing options...
JessicaSarahS Posted March 13, 2015 Share Posted March 13, 2015 US Store Customer Support: http://usstore.muse.mu/contacts UK Store Customer Support: http://store.muse.mu/uk/faqcontact Link to comment Share on other sites More sharing options...
anasthesia1 Posted March 13, 2015 Share Posted March 13, 2015 I just got an email from the musestore so everything is ok for me. The rest of the orders that I did while I was trying to order are cancelled but that's maybe because my credit card had enough money for only one order. Now I have a question, does anyone know where I can find the download link for Psycho ?? In the mail it said that I would have to look in my account at the store to find the link but I can't find it anywhere ! (of course I already have the song by use of other illegal means but I would still like to have the 'real' thing that I paid for) Link to comment Share on other sites More sharing options...
TheMuseSmurf Posted March 13, 2015 Share Posted March 13, 2015 just recieved my emails! The first one is the confirmation, then there should be a second one with the link to download along with your unique code. if not, go into the store, log in, click my account at the top then my downloads on the left hand side. Link to comment Share on other sites More sharing options...
anasthesia1 Posted March 13, 2015 Share Posted March 13, 2015 just recieved my emails! The first one is the confirmation, then there should be a second one with the link to download along with your unique code. if not, go into the store, log in, click my account at the top then my downloads on the left hand side. hmm I only got one email so far and that was about the order. When I go to the downloads section of my account at the store it says that I don't have any downloads purchased yet so maybe I should wait for a second email for the download ? idk I am just happy that I finally got the email for the album hope everyone gets their emails and that their orders are in place Link to comment Share on other sites More sharing options...
TheMuseSmurf Posted March 13, 2015 Share Posted March 13, 2015 looks like there's a huge backlog of orders so we should all get em soon! Link to comment Share on other sites More sharing options...
Funny Muffin Posted March 13, 2015 Share Posted March 13, 2015 I currently have three extra pre-orders due to the website apparently rejecting my card. I guess they made it through anyways Link to comment Share on other sites More sharing options...
SupermassiveKaoss Posted March 13, 2015 Share Posted March 13, 2015 (Please redirect to similar thread if that exists, and I will delete this. Didn't find any.) Anyone else having issues with ordering? Tried 10 times yesterday to order then Deluxe version, but it failed every time. Today I woke up finding that it worked after all.. two times. That I'll fix with Customer Service, but my real issue; I didn't get the download-link for Psycho. Any help/insight is really appreciated. Thanks. Link to comment Share on other sites More sharing options...
UlsterMuse Posted March 13, 2015 Share Posted March 13, 2015 Same here. All three seemed successful after all. My bank accounts though. :-( Link to comment Share on other sites More sharing options...
exeryan Posted March 13, 2015 Share Posted March 13, 2015 Ok. I got the confirmation mail too . Link to comment Share on other sites More sharing options...
JessicaSarahS Posted March 13, 2015 Share Posted March 13, 2015 hmm I only got one email so far and that was about the order. When I go to the downloads section of my account at the store it says that I don't have any downloads purchased yet so maybe I should wait for a second email for the download ? idk I am just happy that I finally got the email for the album hope everyone gets their emails and that their orders are in place It doesn't have this section at the very bottom of your email? Spoilering pic because my phone resolution is making it huge on imgur. :/ Link to comment Share on other sites More sharing options...
nerd herd Posted March 13, 2015 Share Posted March 13, 2015 (Please redirect to similar thread if that exists, and I will delete this. Didn't find any.) Anyone else having issues with ordering? Tried 10 times yesterday to order then Deluxe version, but it failed every time. Today I woke up finding that it worked after all.. two times. That I'll fix with Customer Service, but my real issue; I didn't get the download-link for Psycho. Any help/insight is really appreciated. Thanks. I got an email with a download code a few hours after I pre-ordered. Link to comment Share on other sites More sharing options...
bluesign2k Posted March 13, 2015 Share Posted March 13, 2015 Nope. Over night I received a confirmation email from the muse store. It lists the items just as in your email except there is no download link :-( I guess I'm going to have to chase this... I'm a little worried by all the people saying it's charged their credit card multiple times though... before I managed to get PayPal working I had tried with my card a few time too :-s To be honest, I'm a bit tired of the Muse store, I've literally never had an order there that's been straight forward. Whether it be wrong garment sizes, broken mugs, missing downloads or even chasing for replacement files for the corrupt memory stick that came with The Resistance box set... FWIW, they never actually resolved this, after months had passed I gave up chasing it :-( Link to comment Share on other sites More sharing options...
stanloi Posted March 13, 2015 Share Posted March 13, 2015 I'm still waiting for the confirmation emails, i see the order has appeared in my account section but i have no download in my downloads Think i'll leave it a bit and hope it goes in there Link to comment Share on other sites More sharing options...
Dead Bliss Posted March 13, 2015 Share Posted March 13, 2015 Just successfully pre ordered the album and received my confirmation emails pretty much straight away No download link at the end of the emails though Logged onto my account and there's no downloads section either Just emailed the webstore but they probably have hundreds of emails to go through Link to comment Share on other sites More sharing options...
apoco123 Posted March 13, 2015 Share Posted March 13, 2015 Deluxe edition pre-ordered!! Link to comment Share on other sites More sharing options...
falsestart Posted March 13, 2015 Share Posted March 13, 2015 Just rang the support line up now, because of all the traffic on the store, they were obviously going to have problems, and they were very apologetic. Anyone who has multiple orders will get an email soon apologising for the problems, and how you can get your orders that you don't want refunded! Fair play to them, they are good at sorting things out Link to comment Share on other sites More sharing options...
MrsRaven Posted March 13, 2015 Share Posted March 13, 2015 Just rang the support line up now, because of all the traffic on the store, they were obviously going to have problems, and they were very apologetic. Anyone who has multiple orders will get an email soon apologising for the problems, and how you can get your orders that you don't want refunded! Fair play to them, they are good at sorting things out Hope they do sort this - after numerous attempts last night where I got a message saying my order had not gone through on checking my emails this morning I find I have bought it 4 times!! and none of them have the download link! fingers crossed for a speedy resolution. Link to comment Share on other sites More sharing options...
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