Selene Ayala Posted May 4, 2015 Share Posted May 4, 2015 I want to buy tickets for méxico november 20, in the presale for musers but the website of ticketmaster they tell me my code is incorrect. Link to comment Share on other sites More sharing options...
serpentsatellite Posted May 5, 2015 Share Posted May 5, 2015 Don't know if it's too late, but they put a new code in the members section. REALLY Muse (management)?!? Another code fuckup? Link to comment Share on other sites More sharing options...
drichy Posted September 16, 2015 Share Posted September 16, 2015 Keep trying both mine and my other half's pre-sale code from this site on Ticketmaster to buy presale tickets and all I get is the message that "The password you entered is not in our system. Please try again." Can't get in touch with Ticketmaster.....please help sort this!!!! Link to comment Share on other sites More sharing options...
darkplatane Posted September 16, 2015 Share Posted September 16, 2015 Hi, I don't know if it's too late, but the link to the tickets for the gigs in Paris do not seem to work. Am i too late to get my pre-sale ? Link to comment Share on other sites More sharing options...
Gryphken Posted September 18, 2015 Share Posted September 18, 2015 I have issues with my old account. Suddenly I get the message that my account doesn't exist. While I subscribed somewhere in 2009 for The Resistance Tour. I still got the confirmation e-mail that got send to me when I subscribed. All those years I kept receiving the Muse-newsletters and now when there are tickets available for the Drones Tour, the site doesn't recognize my account ?? I didn't know what to do, so I resubscribed with the same e-mail adres, cause I don't have any other. But then I got the message that I had to subscribe BEFORE 11 september 2015 to get access to the ticket pre-sale that started today. I never unsubscribed, nor was I ever banned, or received an e-mail that said I had to resubscribe. So basicly I'm screwed, cause I can't buy any tickets for the concert in Belgium right now and chances are high that there nearly won't be any tickets left for the regular sale next week. How can it be that I still receive the newsletter until this day, but I didn't receive a code for early acces, cause that site suddenly lost my account ?? I've contacted support a few days ago by mail, but still didn't receive an answer, which would be atleast a proper thing to do. Nor any compensation for the discomfort. 1 Link to comment Share on other sites More sharing options...
jennamyers Posted October 19, 2015 Share Posted October 19, 2015 I've had a muse.mu account for a little over a year and when I tried to log in today (to find out my presale code) it turns out that my account no longer existed. I don't know when it was deleted but now I'm ineligible to get the presale code since I had to remake my account today Is there any reason why it deleted? 1 Link to comment Share on other sites More sharing options...
serpentsatellite Posted October 19, 2015 Share Posted October 19, 2015 I've never heard of them deleting an account. I'd make sure you're absolutely certain it's the right email account. Link to comment Share on other sites More sharing options...
panikstacey Posted September 27, 2016 Share Posted September 27, 2016 Uh, idk if this was ever asked but what's with the people who constantly spam the forum with live hockey/sport transmissions? Link to comment Share on other sites More sharing options...
matthijs Posted September 28, 2016 Share Posted September 28, 2016 It is something we can't help, unfortunately. These are very likely to be human spammers, not spambots. They are on different IP addresses, avoid the captcha and changing the security question did not help. What you can do, however, is report them, although mostly we catch them quite fast if anybody on the mod team is awake. Link to comment Share on other sites More sharing options...
Jo(e) Posted November 9, 2018 Share Posted November 9, 2018 Hey there, tried to reset my password, but I can't log in because my username "contains an illegal character". My Username is like here, Jo(e) with the e in brackets. But how should I change my username, when they won't let me loh in? But most important question: Do I need that old account for the pre-sale tickets or do I get the password for the tickets via mail and can use it in a new account which I would create to log in? Quite nervous, want to get those tickets... Link to comment Share on other sites More sharing options...
james90 Posted November 9, 2018 Share Posted November 9, 2018 Hey there, tried to reset my password, but I can't log in because my username "contains an illegal character". My Username is like here, Jo(e) with the e in brackets. But how should I change my username, when they won't let me loh in? But most important question: Do I need that old account for the pre-sale tickets or do I get the password for the tickets via mail and can use it in a new account which I would create to log in? Quite nervous, want to get those tickets... I imagine you'll need the original account, but did you try to reset the password with your email address instead of your username? Link to comment Share on other sites More sharing options...
Jo(e) Posted November 9, 2018 Share Posted November 9, 2018 I imagine you'll need the original account, but did you try to reset the password with your email address instead of your username? I did. Same message. Illegal character in username, cannot log in Link to comment Share on other sites More sharing options...
james90 Posted November 9, 2018 Share Posted November 9, 2018 I did. Same message. Illegal character in username, cannot log in So wait. Are you not able to get past this page? Because I just tried resetting it for you. http://www.muse.mu/user/password Or is it that you can't log in AFTER resetting it? I might have an idea which will work, but it also might result in the same issue. Need to try it myself first, but might get locked out of my own account in the process Link to comment Share on other sites More sharing options...
Jo(e) Posted November 9, 2018 Share Posted November 9, 2018 So wait. Are you not able to get past this page? Because I just tried resetting it for you. http://www.muse.mu/user/password Or is it that you can't log in AFTER resetting it? I might have an idea which will work, but it also might result in the same issue. Need to try it myself first, but might get locked out of my own account in the process Right, I can't log in after resetting. When I enter a new password the message with the illegal character within my username appears. Please, do nothing that might get you locked out of your own account. I appreciate it, but couldn't sleep if that would really happen :o Link to comment Share on other sites More sharing options...
james90 Posted November 9, 2018 Share Posted November 9, 2018 Right, I can't log in after resetting. When I enter a new password the message with the illegal character within my username appears. Please, do nothing that might get you locked out of your own account. I appreciate it, but couldn't sleep if that would really happen :o I see - I think that's something that will have to be mentioned to the admins of the main website. And it's fine. I don't think it would let me do that anyway. Was it just the pre-sale code from the members section that you were needing? Link to comment Share on other sites More sharing options...
Jo(e) Posted November 9, 2018 Share Posted November 9, 2018 I see - I think that's something that will have to be mentioned to the admins of the main website. And it's fine. I don't think it would let me do that anyway. Was it just the pre-sale code from the members section that you were needing? I'm not quite sure, actually, because I have no idea how ticket buying will work when it starts. My guess would be that at some point it is required to log in to the members section to either get the pre-sale code or to purchase the ticket itself. Btw, thanks for trying to help with that issue! Link to comment Share on other sites More sharing options...
JessicaSarahS Posted November 9, 2018 Share Posted November 9, 2018 Hey there, tried to reset my password, but I can't log in because my username "contains an illegal character". My Username is like here, Jo(e) with the e in brackets. But how should I change my username, when they won't let me loh in? But most important question: Do I need that old account for the pre-sale tickets or do I get the password for the tickets via mail and can use it in a new account which I would create to log in? Quite nervous, want to get those tickets... Have you tried using your email to log in instead of your username? Once you get in, you can change your username in the member's section. Oops, just read above. Try emailing support@muse.mu Link to comment Share on other sites More sharing options...
museisti Posted November 10, 2018 Share Posted November 10, 2018 Oops, just read above. Try emailing support@muse.mu i got a mailer-daemon failure notice when i emailed to this address. (having issues with my account as well...) Link to comment Share on other sites More sharing options...
Jo(e) Posted November 11, 2018 Share Posted November 11, 2018 i got a mailer-daemon failure notice when i emailed to this address. (having issues with my account as well...) True, seems to be the wrong mail address. Link to comment Share on other sites More sharing options...
~Bliss~ Posted November 12, 2018 Share Posted November 12, 2018 I'm having this issue too (I'm guessing as I have ~ in my username). I have my code from buying the album in the presale. Do I need to log into the site to buy tickets or can someone pleeaaasseee change my username before 10am tomorrow Link to comment Share on other sites More sharing options...
museisti Posted November 12, 2018 Share Posted November 12, 2018 i still haven't received anything. thing is i changed my email address in my members profile before the site change, mostly to avoid any problems with the password reset as my previous email is so old i don't have access to it anymore. and it was all fine until the new website, and now that i enter my current email in the box it says it's not recognised, however when i enter my username it says an email has been sent. but has it been sent to the old address then?? (i've checked spam folders it's not there) i've emailed shopsupport@muse.mu as that was the address that sent me the earlier password change link but no reply. and support@muse.mu just bounces back mailer-daemon says address doesn't exist. Link to comment Share on other sites More sharing options...
exitmusic Posted November 12, 2018 Share Posted November 12, 2018 I can’t reset my password to get into the members area as it says my email address is not recognised. Also on iOS the website and forum are both showing website unsecure In the url bar. Link to comment Share on other sites More sharing options...
JessicaSarahS Posted November 13, 2018 Share Posted November 13, 2018 True, seems to be the wrong mail address. i got a mailer-daemon failure notice when i emailed to this address. (having issues with my account as well...) Oops! Sorry about that. Try: museearlyaccess@wmgcustomerservice.com Link to comment Share on other sites More sharing options...
esteyn Posted November 14, 2018 Share Posted November 14, 2018 My email address changed, and I was locked out trying to log in. When I try to change my password it sends instructions to my previous email address which doesn't exist anymore. Please advise how I can unlock my account and change my email address? I can log into the forums, but not onto Muse.mu - and I want to purchase tickets Link to comment Share on other sites More sharing options...
Toolag Posted December 3, 2018 Share Posted December 3, 2018 Hello I registered as a member before the presale...got my ticket pre-order email thank you, I can't login to my account, it says it's not activated or blocked...can you reset please? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now