I have issues with my old account. Suddenly I get the message that my account doesn't exist. While I subscribed somewhere in 2009 for The Resistance Tour.
I still got the confirmation e-mail that got send to me when I subscribed. All those years I kept receiving the Muse-newsletters and now when there are tickets available for the Drones Tour, the site doesn't recognize my account ??
I didn't know what to do, so I resubscribed with the same e-mail adres, cause I don't have any other. But then I got the message that I had to subscribe BEFORE 11 september 2015 to get access to the ticket pre-sale that started today.
I never unsubscribed, nor was I ever banned, or received an e-mail that said I had to resubscribe.
So basicly I'm screwed, cause I can't buy any tickets for the concert in Belgium right now and chances are high that there nearly won't be any tickets left for the regular sale next week. How can it be that I still receive the newsletter until this day, but I didn't receive a code for early acces, cause that site suddenly lost my account ??
I've contacted support a few days ago by mail, but still didn't receive an answer, which would be atleast a proper thing to do. Nor any compensation for the discomfort.