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Found 4 results

  1. Please do not create a thread in this forum for any shop enquiries! On this forum we are extremely limited in how we can help with any of your orders. 99 times out of 100 the only course of action recommended is to contact Help Centre for assistance. We do not have any extra information on the shop, orders or products sold. So do consider that before reading on. Please note this thread is geared mainly towards the worldwide shop at https://store.muse.mu/ for orders from the us store check https://usstore.muse.mu/help-center instead. This thread is to be used for all matters relating to the shop which cannot be resolved by this simple email. A few frequently asked questions are below, please do not ask {Item X} is out of stock, will this be coming back into stock, and if so when? Sorry we do not have this information ever for any products. Contact Help Centre. My order has not arrived yet, can you tell me why? Again we do not have this information, at the very best vague reasons can be given (i.e. mail strikes etc) but without knowing the specifics for any order we cannot provide accurate or helpful information, nor are we provided with it. Contact Help Centre or check your orders at https://store.muse.mu/uk/customer/account//URL] How long will {Item X} be available for? We have no idea, contact Help Centre. I saw this merch at {Show Y} will this be available in the store? Again no idea, I'm afraid. Maybe emailing the shop will yield results but probably not, just a wait and see normally. Can you explain the sizing in the store? We don't have any info apart from whats on the site i'm afraid. I have contacted Help Centre and they haven't replied They can be a bit slow with their replies at times, give them time. If the time length before a reply is unreasonable, either email them again or send an email to uk-customerserviceteam@wmgcustomerservice.com. You can post/rant about it here, but we'll not be much help.
  2. JimmyCake

    Static - EP

    Hey everyone, I actually haven't been on here in a while (personal shizz) but, seeing as my band have an EP out next week, I thought I'd share and see if any fellow Musers would be interested. Got a big launch night in East London on Saturday 21st July too with some awesome support and a copy of the EP for only a fiver. Check us out pleeeease. (We need the support!!) http://www.facebook.com/staticmusic3 http://www.static-music.bandcamp.com \m/
  3. i have ordered a t-shirt like a month and a half ago and have problems with delivery. main support doesn't work (http://store.muse.mu/ru/contacts), it just cant send massage. writing an email doesnt help aswell because there is no email as written in support (ru_service@warnerartists.net). second email (help@muse.mu) doesnt give me a response for a month. I just don't know where to ask else. could you tell me at least proper working support email or site? i can't even take my money back
  4. I pre ordered the gatefold vinyl of the 2nd Law and it shows my card being charged twice for the amount? The first time I entered my information the order took forever to process so I refreshed the page and reentered my information. It lead to a successful pre order and an email confirmation. I then checked my online statement and it showed my card being charged twice for $35.00 What gives? Help!
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