Jeimuzu Posted October 1, 2012 Share Posted October 1, 2012 Hey guys, just wanted to check if anyone else has had this problem. I decided to pre-order the album online for download rather than get sent the CD. I've got the email sending me a link to my download but its not connecting. It just keeps saying loading or problem with server. My internet is fine and Im about to email customer services. I know it possibly may be just many people downloading the album but I just want to make sure. Any advice? Link to comment Share on other sites More sharing options...
Citizen_2 Posted October 1, 2012 Share Posted October 1, 2012 Hey Jeimuzu, see the T2L discussion thread just down the forum - you're far from alone; the machines these files are being served from are obviously creaking under the demand. You'll probably get there in the end - clearly some of us are being luckier than others. If all you're getting are server timeouts just keep trying. If you run into the "Downloaded too many times" error, shopsupport@muse.mu should be the first address to try. Link to comment Share on other sites More sharing options...
benjiboy83 Posted October 1, 2012 Share Posted October 1, 2012 I've had the same issues....have emailed the shopsupport@muse.mu address and the email address given in the actual download email, but with no response as of yet. Guessing it's a fairly common problem that could easily be avoided. Number of pre-ordered download copies = amount of capacity needed for people to make the download. Simple. Good job I ordered the hard copy too..... Link to comment Share on other sites More sharing options...
kojane Posted October 1, 2012 Share Posted October 1, 2012 I don't even have the email to download it , although it's on Spotify already. We can also download the Isolated System music video today aswell. Link to comment Share on other sites More sharing options...
Jeimuzu Posted October 1, 2012 Author Share Posted October 1, 2012 Does anyone know the size of the full zip file when its downloaded? Link to comment Share on other sites More sharing options...
Cyndris Posted October 1, 2012 Share Posted October 1, 2012 Does anyone know the size of the full zip file when its downloaded? 1,1GB Link to comment Share on other sites More sharing options...
HR7 Posted October 1, 2012 Share Posted October 1, 2012 Hi, I've received an email that contain my download link and i click it and download but i got a 1.2kb .zip file.. That is not the file size and i tried tto redownload it again but it says i've already download it to the maximum time allowed.. How can i get my album? Link to comment Share on other sites More sharing options...
HR7 Posted October 1, 2012 Share Posted October 1, 2012 i'm facing quite the same problem downloading the HD digital album download.. I downloaded it but got a 1.2kb file instead of 1Gb i think.. Tried to redownload it but not allowed Link to comment Share on other sites More sharing options...
Technica Posted October 1, 2012 Share Posted October 1, 2012 There is an Update to the Download! "Update @ 1pm (GMT): This redemption page will go live shortly this afternoon." Link to comment Share on other sites More sharing options...
HR7 Posted October 1, 2012 Share Posted October 1, 2012 does that mean i can redownload it again? Link to comment Share on other sites More sharing options...
harrawk Posted October 1, 2012 Share Posted October 1, 2012 I've been having the same problems. I managed to get to 660MB before the server cut me off and wouldn't let me resume the download, and after the same thing happened again. Now it's also telling me that I've reached my download limit so it doesn't look like I'll be getting this album any time soon. I've emailed the muse shop support to report the problem but it could take a couple of days for them to reply to me. Not impressed at all with how poorly the album download system is working, looks like quite a few other members are having problems with dropped downloads and dial-up download speeds. Link to comment Share on other sites More sharing options...
HR7 Posted October 1, 2012 Share Posted October 1, 2012 You having the same problem too? Will we get to download it again and what is the redemption code for us to download it again at http://muse.mu/the2ndlawdownload? i didn't receive an email containing a redemption code other than the download link. Link to comment Share on other sites More sharing options...
HR7 Posted October 1, 2012 Share Posted October 1, 2012 you have that problem too? How can i find my redemption code? Link to comment Share on other sites More sharing options...
resh321 Posted October 1, 2012 Share Posted October 1, 2012 I've been having the same problems. I managed to get to 660MB before the server cut me off and wouldn't let me resume the download, and after the same thing happened again. Now it's also telling me that I've reached my download limit so it doesn't look like I'll be getting this album any time soon. I've emailed the muse shop support to report the problem but it could take a couple of days for them to reply to me. Not impressed at all with how poorly the album download system is working, looks like quite a few other members are having problems with dropped downloads and dial-up download speeds. Same thing happened to me. Let me know if you manage to resolve it! Link to comment Share on other sites More sharing options...
harrawk Posted October 1, 2012 Share Posted October 1, 2012 you have that problem too? How can i find my redemption code? The redemption code should just be in the email which has the link. Link to comment Share on other sites More sharing options...
Anael25 Posted October 1, 2012 Share Posted October 1, 2012 I've been having the same problems. I managed to get to 660MB before the server cut me off and wouldn't let me resume the download, and after the same thing happened again. Now it's also telling me that I've reached my download limit so it doesn't look like I'll be getting this album any time soon. I've emailed the muse shop support to report the problem but it could take a couple of days for them to reply to me. Not impressed at all with how poorly the album download system is working, looks like quite a few other members are having problems with dropped downloads and dial-up download speeds. There's an update saying they're having technical problems (major understatement...) and they're working on finding a solution. So we'll have to be patient a little longer. For now I'll just enjoy listening to my CD. Link to comment Share on other sites More sharing options...
Shatter Posted October 1, 2012 Share Posted October 1, 2012 I paid with PayPal muse.mu and only got an invoice email from PayPal and no muse email with a download link. That was 11.99 well spent Link to comment Share on other sites More sharing options...
newpower_soul Posted October 1, 2012 Share Posted October 1, 2012 Purchased the HD download thru .mu I got the link email and each time i tried got cut off after a while so now my 3 download attempts are up. Sad that they weren't prepared for today's traffic. Oh well looks like I will have to get my official download that I payed for from another source in the following days. Sad. Link to comment Share on other sites More sharing options...
Jobby Posted October 1, 2012 Share Posted October 1, 2012 Purchased the HD download thru .mu I got the link email and each time i tried got cut off after a while so now my 3 download attempts are up. Sad that they weren't prepared for today's traffic. Oh well looks like I will have to get my official download that I payed for from another source in the following days. Sad. Surely they'd know a lot of people would be trying to use it at once Why more thought doesn't go into these processes, I don't know. Link to comment Share on other sites More sharing options...
CShelp Posted October 1, 2012 Share Posted October 1, 2012 Hi guys The HD Redemption page is back up again http://muse.mu/the2ndlawdownload. Essentially our Digital Service Provider (who support the downloads on the webstore) had a bug related to allowing the downloads to be pause/resume-able that ended up erroneously hammering the download server, leading to all the freezing/dropouts. This has been replaced by an alternative service so you should hopefully been able to redeem your download without issue now. Obviously massive apologies for any inconvenience and frustration. Your codes have been reset so you can go back to the page to redeem your download. Anyone that simply bought the HD download directly and tried to download today may find the link they were sent working better now, but they will also be emailed a redemption code tomorrow so they too can go to page and redeem their HD download via the alternative service. Once again sorry for any hassle Thanks Webstore Customer Service Link to comment Share on other sites More sharing options...
harrawk Posted October 1, 2012 Share Posted October 1, 2012 Looks like they've fixed the link now and sorted out the issues of restricting downloads. Mine just came through in 9 mins! Now listening to it in Fidelia via a Headroom Total BitHead DAC/Amp through my custom IEMs. Very nice indeed, just got to get my hands on a newer DAC which can handle a 96/24 signal without down-converting it. Still sounds awesome! Link to comment Share on other sites More sharing options...
JessicaSarahS Posted October 1, 2012 Share Posted October 1, 2012 Hi guys The HD Redemption page is back up again http://muse.mu/the2ndlawdownload. Essentially our Digital Service Provider (who support the downloads on the webstore) had a bug related to allowing the downloads to be pause/resume-able that ended up erroneously hammering the download server, leading to all the freezing/dropouts. This has been replaced by an alternative service so you should hopefully been able to redeem your download without issue now. Obviously massive apologies for any inconvenience and frustration. Your codes have been reset so you can go back to the page to redeem your download. Anyone that simply bought the HD download directly and tried to download today may find the link they were sent working better now, but they will also be emailed a redemption code tomorrow so they too can go to page and redeem their HD download via the alternative service. Once again sorry for any hassle Thanks Webstore Customer Service Thank you! Link to comment Share on other sites More sharing options...
FabriPav Posted October 1, 2012 Share Posted October 1, 2012 Hi guys The HD Redemption page is back up again http://muse.mu/the2ndlawdownload. Essentially our Digital Service Provider (who support the downloads on the webstore) had a bug related to allowing the downloads to be pause/resume-able that ended up erroneously hammering the download server, leading to all the freezing/dropouts. This has been replaced by an alternative service so you should hopefully been able to redeem your download without issue now. Obviously massive apologies for any inconvenience and frustration. Your codes have been reset so you can go back to the page to redeem your download. Anyone that simply bought the HD download directly and tried to download today may find the link they were sent working better now, but they will also be emailed a redemption code tomorrow so they too can go to page and redeem their HD download via the alternative service. Once again sorry for any hassle Thanks Webstore Customer Service Thanks. What about the 4 corrupted songs found in my download? I hope the new one I'm downloading is fine. Or else Link to comment Share on other sites More sharing options...
resh321 Posted October 1, 2012 Share Posted October 1, 2012 I just downloaded the FLACs but when I try to extract them, I get the message 'Either multiple or corrupt zip archive'. I can't extract any of the files. Any help? Link to comment Share on other sites More sharing options...
FabriPav Posted October 1, 2012 Share Posted October 1, 2012 I just downloaded the FLACs but when I try to extract them, I get the message 'Either multiple or corrupt zip archive'. I can't extract any of the files. Any help? Happened to me for four songs, the first time. Try to open with 7zip if you're not using it already. If it happens again, re-download. Link to comment Share on other sites More sharing options...
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