Kylee Posted January 21, 2009 Share Posted January 21, 2009 Firstly, I ADORE your avvy, Kyleeeeeeeee! Hooray for Flight of the Conchords! In other news, I tried the phone numbers again today with no luck, but have just discovered they have replied to my email at last - wonder if they got a nudge from somewhere? Anyway, I am a bit happier now as long as we can sort it out..... Thanks! I love FOTC, also. I love Bret and Jemaine. And my av comes from my favorite FOTC song . And I like your av too. Chris + handlebar moustache in KoC video = win. Well that's great! Finally some progress. They should throw in something extra for your troubles. Link to comment Share on other sites More sharing options...
ninja Posted January 21, 2009 Share Posted January 21, 2009 i don't care if i don't have the money i HAVE to get a muse bag well, i mean, i've wanted one for AGES Link to comment Share on other sites More sharing options...
ninja Posted January 21, 2009 Share Posted January 21, 2009 thank you sam for the bags <3 Link to comment Share on other sites More sharing options...
Forwen Posted January 22, 2009 Share Posted January 22, 2009 I don't know if it's just me, but I'm having awful trouble getting hold of the merch people. One of the items I ordered arrived and doesn't match the description ("large man's t-shirt" which would barely fit a medium woman) I've sent them three emails (first one pleasant, second one polite, third one grumpy) with no reply, tried to phone both their numbers today and both are unavailable. Help! This has been going on since before Christmas and I have a horrible feeling that by the time I do (if ever) get hold of them they'll say "sorry, 28 days is up" and I. Will. Explode. In other news, I tried the phone numbers again today with no luck, but have just discovered they have replied to my email at last - wonder if they got a nudge from somewhere? Anyway, I am a bit happier now as long as we can sort it out..... I've had the same problem. I ordered the mug set and a bag on the 10th December, I received the mugs the next day (which I was well impressed with), but I'm still waiting for my bag. I e-mailed Trinity 3 times and had no reply, and also no joy when phoning. I eventually managed to get through to some fella on the phone Wednesday last week, who didn't really seem to know what to do. He said he would send me another bag out and I should get it this week. Thursday last week I received an e-mail from one of the girls saying sorry for the delay in replying to me and asked if it was all sorted. I did ask Sam for help on this, so maybe that's what did it. I don't know. Anyway, I've e-mailed Trinity again today to tell them that I still haven't received it and asked them to confirm that a bag was despatched to me as promised. I really want it for Saturday. i don't care if i don't have the money i HAVE to get a muse bag well, i mean, i've wanted one for AGES Good Luck! Link to comment Share on other sites More sharing options...
Kylee Posted January 23, 2009 Share Posted January 23, 2009 I really don't know if I should buy a Muse shirt, or make my own. I can do whatever I want with a custom shirt, but the design is limited. The store ones are great, but I don't have the money. Dilemma. Link to comment Share on other sites More sharing options...
ninja Posted January 23, 2009 Share Posted January 23, 2009 I've had the same problem. I ordered the mug set and a bag on the 10th December, I received the mugs the next day (which I was well impressed with), but I'm still waiting for my bag. I e-mailed Trinity 3 times and had no reply, and also no joy when phoning. I eventually managed to get through to some fella on the phone Wednesday last week, who didn't really seem to know what to do. He said he would send me another bag out and I should get it this week. Thursday last week I received an e-mail from one of the girls saying sorry for the delay in replying to me and asked if it was all sorted. I did ask Sam for help on this, so maybe that's what did it. I don't know. Anyway, I've e-mailed Trinity again today to tell them that I still haven't received it and asked them to confirm that a bag was despatched to me as promised. I really want it for Saturday. Good Luck! hope you get it my brother bought it for me. i'll get it in a fortnight when he's home from england Link to comment Share on other sites More sharing options...
Forwen Posted January 23, 2009 Share Posted January 23, 2009 hope you get it my brother bought it for me. i'll get it in a fortnight when he's home from england Well I'm still waiting for it, and no reply to my e-mail yesterday either. Link to comment Share on other sites More sharing options...
Mozzie Posted February 1, 2009 Share Posted February 1, 2009 Anyone know when the unisex raincoat will be back in stock in small? I've had my eye on that for a while, but it was already sold out in small. Link to comment Share on other sites More sharing options...
unintended musette Posted February 4, 2009 Share Posted February 4, 2009 Sorry to sound like a moany cow but I'm still having trouble. They finally emailed me and suggested I send the offending t-shirt back by Freepost for an exchange (good, I was impressed) which I did and got proof of posting (they said they couldn't be responsible if it was lost). A couple of weeks and two more emails from me and just nothing again. I can safely say I'll not be ordering anything else from there ever. *folds arms and glowers* Link to comment Share on other sites More sharing options...
ninja Posted February 8, 2009 Share Posted February 8, 2009 i got my bag. but wow, why are they so small? another 2 inches and i'd be able to use it as a school bag as i had planned still, yayyy, bag <3 Link to comment Share on other sites More sharing options...
unintended musette Posted February 11, 2009 Share Posted February 11, 2009 Did anyone hear a desperate howling from the direction of Wales tonight? Got an email from them yesterday saying something was on its way (at bloody last I thought, the exchange t-shirt finally coming, just as I'd explained in the letter I sent them). Opened the packet - THE SAME FUCKING T-SHIRT!!!! STILL TOO SMALL!!!! AND ABSOLUTELY NOTHING ELSE TO EXPLAIN WHY!!!!!!! Surely, SURELY they don't do business like this all the time? Link to comment Share on other sites More sharing options...
Forwen Posted February 12, 2009 Share Posted February 12, 2009 Did anyone hear a desperate howling from the direction of Wales tonight? Got an email from them yesterday saying something was on its way (at bloody last I thought, the exchange t-shirt finally coming, just as I'd explained in the letter I sent them). Opened the packet - THE SAME FUCKING T-SHIRT!!!! STILL TOO SMALL!!!! AND ABSOLUTELY NOTHING ELSE TO EXPLAIN WHY!!!!!!! Surely, SURELY they don't do business like this all the time? Yes it certainly looks like they do. My bag carry on still isn't sorted out. Sam said she sent them a message over 2 weeks ago and was waiting on a reply; I messaged her last week to find out what was happening, but she hasn't replied yet. I e-mailed Trinity again the day before yesterday, but surprise surprise - they haven't replied. Trinity need to have a serious restructure and get rid of all their incompetent staff. This is just pure ignorance. Link to comment Share on other sites More sharing options...
Forwen Posted February 13, 2009 Share Posted February 13, 2009 Well I had an e-mail today in reply to the one I sent a month ago. Boy are they on the ball. I replied asking why it is so hard to get a response out of anybody there, and also I asked very nicely for someone to please sort my bag issue out. Mmmmm.................... Link to comment Share on other sites More sharing options...
unintended musette Posted February 13, 2009 Share Posted February 13, 2009 Oh dear, sorry to hear you're still having trouble too I actually had an email from them today, not replying to my shouty recent message but to one of my polite "hello, anything happening?" ones from about two weeks ago. They were very sorry about the delay and hoped my outstanding items had arrived. I was actually quite pleased with my restrained reply, however it's Friday night and I'm allowing myself back on the red wine for the weekend....if this whole thing occurs to me later I am extremely likely to grab the laptop and let rip again....... Keep updating about your bag though. Do you think it's just us getting this treatment? Link to comment Share on other sites More sharing options...
ninja Posted February 14, 2009 Share Posted February 14, 2009 the zip broke on my bag. i am quite pissed off and a little upset Link to comment Share on other sites More sharing options...
Forwen Posted February 14, 2009 Share Posted February 14, 2009 Oh dear, sorry to hear you're still having trouble too I actually had an email from them today, not replying to my shouty recent message but to one of my polite "hello, anything happening?" ones from about two weeks ago. They were very sorry about the delay and hoped my outstanding items had arrived. I was actually quite pleased with my restrained reply, however it's Friday night and I'm allowing myself back on the red wine for the weekend....if this whole thing occurs to me later I am extremely likely to grab the laptop and let rip again....... Keep updating about your bag though. Do you think it's just us getting this treatment? It does seem like it is just us at the moment; and it is putting me off ordering anything else from them in the future. I've not had any problems before with Trinity, even when I had to return a t-shirt because it was too small, but we now know if there is a problem it's almost impossible to get anything done about it. This was the e-mail I received yesterday....is it anything like yours? Hello Helen We are very sorry for the delay in replying to you. We hope you have now received your outstanding items. If you have experienced any difficulties or problems please do not hesitate to contact us and we will endeavor to resolve these matters Best regards Muse Customer Services Tel: 08700428562 'If you have experienced any difficulties or problems please do not hesitate to contact us and we will endeavor to resolve these matters' Oh I might just do that. the zip broke on my bag. i am quite pissed off and a little upset Oh no! Well I would suggest you send it back and get a replacement, as Trinity should be told about it. However with all the messing around lately I'd be more likely to go down to the local market and get a new zip put in, or even do it myself. But do send Trinity an e-mail to tell them.....and see what happens. Link to comment Share on other sites More sharing options...
unintended musette Posted February 14, 2009 Share Posted February 14, 2009 Helen - yup, looks like we were lucky enough to get the same exciting and meaningless email. I suppose their phone numbers are both still unavailable too, I've given up trying them grrr Sair Bear - I agree with Helen, you could try sending it back but if it's only the zip and you think you can get it sorted I would do that. Otherwise you might end up grumpy and disillusioned like Helen and I........ I have their freepost return address if you want it though, give me a nudge if you do. Link to comment Share on other sites More sharing options...
ninja Posted February 16, 2009 Share Posted February 16, 2009 Oh no! Well I would suggest you send it back and get a replacement, as Trinity should be told about it. However with all the messing around lately I'd be more likely to go down to the local market and get a new zip put in, or even do it myself. But do send Trinity an e-mail to tell them.....and see what happens. Humm well, my bro got it sent to him in london and i'm in australia, so that MAY be a problem! I'm just a bit pissed off, but i can do without the zip i guess! :LOL: i cba emailing them. cause as far as I can see, they don't get back to you Link to comment Share on other sites More sharing options...
Sam Sparrow Posted February 16, 2009 Share Posted February 16, 2009 Hi everyone, It came to our attention late Friday night that Trinity Street, the people that provide the fulfillment for the muse.mu shop, had gone into administration. We have actually been in the process of working out a new shop and fulfillment partner over the past few months which should come into effect in the summer. In the meantime the shop should be back up and running in about a week and will be operated in this interim period by Sandbag. For any of you who have outstanding issues with merch you've bought recently, please contact me through the messageboard or email me on help@muse.mu and we will make sure your problems are resolved. We're sorry that you've not had the best experience with Trinity Street in the last few months and we're totally committed to making the muse shop a much better experience in the future. Please bear with us while we sort out the short term issues, get the temporary shop back online and then deliver you guys a much improved one in the near future! Sam. Link to comment Share on other sites More sharing options...
unintended musette Posted February 16, 2009 Share Posted February 16, 2009 Thanks Sam, at last some sensible feedback. Just sent you an email Haha, sorry Sair I didn't notice you were in Oz *blushes* Edit: Was completely amazed and deeelighted to get a reply from Sam today, what a star *hugs* Link to comment Share on other sites More sharing options...
emzlilachouse Posted March 11, 2009 Share Posted March 11, 2009 On the store it has the hoody up. Does anybody know how big they come up? Link to comment Share on other sites More sharing options...
Mozzie Posted March 11, 2009 Share Posted March 11, 2009 Does anyone know when the waterproof jacket is coming back in stock in small? Link to comment Share on other sites More sharing options...
NicT Posted March 12, 2009 Share Posted March 12, 2009 On the store it has the hoody up. Does anybody know how big they come up? If you mean the one with the horse on it, I got the same size as I wear in the t-shirts, and it fits just fine. I assume you wouldn't want it baggy? Link to comment Share on other sites More sharing options...
emzlilachouse Posted March 16, 2009 Share Posted March 16, 2009 If you mean the one with the horse on it, I got the same size as I wear in the t-shirts, and it fits just fine. I assume you wouldn't want it baggy? No not too baggy. I got medium in my tops, and I can fit into them anymore I blame the tits haha Link to comment Share on other sites More sharing options...
0oD3aDSTaRo0 Posted March 24, 2009 Share Posted March 24, 2009 Help guys and gals!! I've had my Muse Fatigue Jacket stolen my prize possession since the wembley gig so long ago! The store has them listed but doesnt seem to have any stock..any ideas when you will be getting any in or can anyone point me out to someone who I can ask? I'm a bit helpless on this one...I'm feeling a bit lost. Kind regards Graeme Link to comment Share on other sites More sharing options...
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