jcornett Posted February 19, 2013 Posted February 19, 2013 I purchased presale tickets through the Muse website for the Tampa show this Sat. Unfortunately, my email has changed and I am unable to access my ticket purchase confirmation. Who do I contact (and how) to receive this confirmation again??? Please help !!!!
matthijs Posted February 19, 2013 Posted February 19, 2013 You should probably contact the help desk of your ticket supplier, which in your case is Ticketmaster; they should be able to help you if you can provide them the necessary information.
matthijs Posted February 19, 2013 Posted February 19, 2013 Did you try both calling them and sending support an e-mail?
jcornett Posted February 19, 2013 Author Posted February 19, 2013 I called ticketmaster. They had no record of my purchase but I definitey received a confirmation from Muse.com awhile back, just can't retrive the email. And no, I did not email ticketmaster also.
matthijs Posted February 19, 2013 Posted February 19, 2013 If you had purchased the ticket by card they should have a record of that right?
jcornett Posted February 19, 2013 Author Posted February 19, 2013 I just called the Forum box office who says they are aware of others having this issue (tickemaster does not have record of purchase if done directly through Muse website) Supposedly if I show cc and ID at box office they can find tix even though they currently don't have documented record. That being said, I still would like a copy of my receipt emailed from Muse website or whoever just to be safe. That is what I cannot retrive. Seems simple...
matthijs Posted February 19, 2013 Posted February 19, 2013 I'd recommend mailing to help@muse.mu; I don't think any of us on the forum can access sales records. You can also try contacting management: sam@muse.mu
jcornett Posted February 19, 2013 Author Posted February 19, 2013 Yes, I have tried that too. LOL Unfortunately, I cannot email a (.mu) email address (in the States... it keeps saying undeliverable) Is there a .com alternative ??
jcornett Posted February 19, 2013 Author Posted February 19, 2013 Nevermind, got it to sent.. we'll see response. Thank you for help.
serpentsatellite Posted February 20, 2013 Posted February 20, 2013 Don't know if it was the case for everyone, but my presale tickets came from Music Today, even though Ticketmaster sold the regular tickets.
gatr9197 Posted February 21, 2013 Posted February 21, 2013 Nevermind, got it to sent.. we'll see response. Thank you for help. I had the same issue with the FLL show for Friday Here's some information to help you: The presale was done through here: http://muse.tickets.musictoday.com/Muse/calendar.aspx Problem is that we no longer have the code to log in. But here is musictoday's email and help page: tix@musictoday.com http://muse.tickets.musictoday.com/Muse/Policy.aspx?type=3
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