Hello!
I have some problem with my order and unfortunately I can't contact neither ru_service@warnerartists.net, ru_service@wmgcustomerservice.com, customerserviceteam@warnermusic.com, no http://store.muse.mu/ru/contacts/index/ , so I came to you.
Please help me or give me right e-mail or working link.
I ordered "Mens Drones Jumbo White T-Shirt (M-size)", order #179300000000003 on the 2th of november. The order has been paid.
I've also received the letter with the Shipping Nr.:179300000000001 at the same day.
But on the 8th of november I got my money back to my visa card.
The order has status "closed".
The column "number" in the order contains:
"Ordered: 1
Shipped: 1
Refunded: 1"
I still need this T-shirt.
Could you please tell me why the order was closed? Can I re-order the product?
I tried to contact ru_service@warnerartists.net , but server send me this message: " ru_service@warnerartists.net
SMTP error from remote mail server after RCPT TO:<ru_service@warnerartists.net>:
host mx.wmg-is.com [205.143.68.126]: 550 ru_service@warnerartists.net unknown user account"
Thank you!
Svetlana