[Drones: Pre-order now available]

I don't think so. I paid with PayPal and got confirmation pretty quickly. I'd check with customer service just in case.

 

Replied to the email that was sent, guess I'll hear on monday. The order shows only account page, just not received confirmation or download.

 

Have checked spam as well

[Drones: Pre-order now available]

I got 4 emails detailing common problems but still no download email or order confirmation. Wonder if the delay is because I paid with paypal

[Drones: Pre-order now available]

Still waiting for my download email. I'm guessing I won't hear back from customer services until Monday now

[Drones: Pre-order now available]

hopefully when they have gone through the refund pile, they can send me my link for the download and order confirmation

[Drones: Pre-order now available]

I'm still waiting for my download link, no reply from customer services and no order confirmation but the order shows in my account

 

Tried calling CS but it went thorough to someones voicemail, left them a message, hope i get the download link at some point

 

out of interest, does the download show in my downloads section as well?

[Drones: Pre-order now available]

I'm still waiting for the confirmation emails, i see the order has appeared in my account section but i have no download in my downloads

 

Think i'll leave it a bit and hope it goes in there

[Drones: Pre-order now available]

 

Does anyone know if the store's come under new management lately? When I went in to pre-order earlier I had to create a new account cos there apparently wasn't one associated with my email, but I've definitely placed a few successful orders over the last few years.

Further to that, whenever I click "Contact Us" to try and get help with the issues, it forcibly boots me out of my account. For some reason I can't be logged in to contact them, so kinda worried my emails are going nowhere.

 

Logs me out when i hit any links at the bottom too.

 

I was also curious about the emails being sent, i just sent a seperate email to the email address on the paypal receipt and i got a returned email saying sender unknown, guess I'll have to wait until tomorrow see what happens

[Drones: Pre-order now available]

Same here! I've spent all evening trying to get the site to accept my order, when I finally manage to pay via PayPal, PayPal sends me a receipt confirming the money has gone, but when the page went back to the store it showed an error saying that the payment couldn't be verified (or something along those lines). I've received no email from the Muse store.

 

Epic fail.

 

 

Same I have a paypal transaction invoice but no download or order confirmation