Dear Mr Parker

Thank you for contacting us.

We’re sorry to hear you were disappointed by our coverage of the live performance by Muse at the Reading Festival on BBC Three on Sunday 28 August.

We forwarded your concerns to Alison Howe, Executive Producer for BBC Music Entertainment, who asked us to send you the following response:

“When the band first conceived the idea of performing the album 'Origin of Symmetry' at the festival, it was purely for the audience at the festival and not for a wider audience on television. We were delighted to subsequently agree with them to broadcasting three songs from that part of the performance, but unfortunately the BBC couldn't air any more contractually.

In total we did broadcast around 75 minutes of the whole performance, which I am sure you will agree was an amazing show.

I appreciate it can be disappointing and frustrating when you don't get the whole of a show you were looking forward to but we have to respect the wishes of the band in these cases.”

We appreciate how strongly you feel on this matter and we're guided by our audience feedback, so we’d like to assure you that your complaint has been registered on our audience log. This is an internal report of audience feedback that we compile on a daily basis and it’s made available to programme commissioners, channel executives and senior management.

The audience logs are seen as important documents that can help shape decisions about future programming and content.

Thank you for taking the time to contact us.

http://www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

Kind Regards

BBC Audience Services