[Problems and confusion]

i don't give a rat's ass about presale codes being tied to preorders.

 

i want the physical releases i ordered (as i've mentioned -- here or elsewhere [can't recall]), five minutes after the site went live) to arrive on/about release date.

 

so far, nothing in my order has shipped -- and that means i will receive my preorder (maybe) a few weeks after release date.

 

totally unacceptable, especially after multiple inquires to 'customer support' inquiring about status of shipment...yet no response whatsoever to any of my direct inquiries.

 

I’ve contacted customer service. They responded asking for my order number and details. I sent what they asked for. Got a response from the Grateful Dead website saying my DVD will be shipped soon. WHAT!? I emailed customer support again and got a different person with the same response as the first. Very frustrating.

[Problems and confusion]

Same here. I preordered the Deluxe CD (mainly to get the early ticket access codes) and my status is not even shipped yet. I think it's pretty lame to not even have your preorders shipped to be received on the release date. I didn't have to order from the store. I could have gone to my local store and be listening to my music right now.