Em Posted November 8, 2010 Share Posted November 8, 2010 I have a question. Is there any way that Serbia will be added to the list of countries where muse shop deliver things? I don't know where to ask, since I send a mail, and I didn't get response. Link to comment Share on other sites More sharing options...
Ali Muse Posted November 15, 2010 Share Posted November 15, 2010 OMG I'm so pissed at the US muse shop!!! I ordered a women's t-shirt from them and it was too small (I guess their measurements chart is wrong, that's what I went by). So I rmailed it back the next day to exchange it for a bigger size. That was over a month ago and I had not heard back from Bravado USA (US muse shop). I called them to see why. They told me they are a month or so behind in opening their return packages!!!! That's totally unacceptable!!!! So I still have to wait at least another week or two before they even acknowledge my return!!! Then another week or two after that to get my exchange!! By the time I get my t-shirt it will be about 2 months after I returned it! And there is nothing I can do!!!! So frustrating!! I will not be ordering from the muse shop again, this is terrible customer service!! I want to let other boardies to be aware of this. Link to comment Share on other sites More sharing options...
Zaphod Chizzlebrox Posted November 16, 2010 Share Posted November 16, 2010 Rather than complaining on here, why not ask the store if there's anything they can do to speed things up for you...or ask for a discount/refund on the item given the delay. Ask to speak to a manager, they'll soon speed up any process when threatened with having to give you money back. Link to comment Share on other sites More sharing options...
Buxomflirter Queef Posted November 16, 2010 Share Posted November 16, 2010 Rather than complaining on here, why not ask the store if there's anything they can do to speed things up for you...or ask for a discount/refund on the item given the delay. Ask to speak to a manager, they'll soon speed up any process when threatened with having to give you money back. Sometimes it helps to vent and she said she wanted to let other boardies know about it Link to comment Share on other sites More sharing options...
Ali Muse Posted November 30, 2010 Share Posted November 30, 2010 Rather than complaining on here, why not ask the store if there's anything they can do to speed things up for you...or ask for a discount/refund on the item given the delay. Ask to speak to a manager, they'll soon speed up any process when threatened with having to give you money back. I have complained to the store!!!!! They are just behind and won't do anything to speed my order (exchange) up!!! Its basically the same long wait for a refund too! Still waiting...... Thank you Luxemburger Queen, that's exactly what I was doing!!! Link to comment Share on other sites More sharing options...
xGuidingLightx Posted December 1, 2010 Share Posted December 1, 2010 Hey everyone! I just have 2 questions about the size of 2 hoodies. First of all, I have a question about the blue "ladies flock" hoody, for which there is an info that it comes up very small. So if I wear size "Small" normally, should I take size "Medium" or even size "Large"? And second and most recent, I want to know how the lady's "Explode zip up hoody" comes up. Does it come up normal or even a bit bigger? So if I wear "Small" normally, can I order "X-Small" for example? So if anyone of you has any experience with these two, I would be very pleased if you could tell me about it. Cheers :-) Link to comment Share on other sites More sharing options...
mathosone Posted January 12, 2011 Share Posted January 12, 2011 No response to my complaint, no acknowledgment, no notice of Reading... No order.... And ??? 9 December to 10 January.... already a month and no gift for my daughter I still have not received my order of December 9, that you will find the references below... It was a Christmas gift for my daughter who is a fan of the group: the package was supposed to arrive on December 15 to 20 and I do not see anything happen... Can you tell me if I still have a chance to get my package? Otherwise you could be redirected to another (I have already paid) or return my money? I assume you're insured for this kind of problem.... ? Order Ref: MU76969-265382 (KMM94766V67981L0KM) Link to comment Share on other sites More sharing options...
Pip Posted January 12, 2011 Share Posted January 12, 2011 http://board.muse.mu/showthread.php?t=66976 Link to comment Share on other sites More sharing options...
kev Posted January 12, 2011 Author Share Posted January 12, 2011 thanks pip, sorry for you shop problems i'm afraid we have no knowledge to help, i'll merge this with the shop thread Link to comment Share on other sites More sharing options...
priorDemon Posted January 27, 2011 Share Posted January 27, 2011 Hi=) I have a question about store - can I place an order if i live in Russia? Is this real to send my order to Moscow, Russia? Link to comment Share on other sites More sharing options...
shejia Posted April 14, 2011 Share Posted April 14, 2011 how can i be introduced about my orders' delivering situation? I'm living in turkey. Is it possible to learn which cargo company gonna convey to me? Link to comment Share on other sites More sharing options...
Waves Posted August 30, 2011 Share Posted August 30, 2011 What's the difference between Express Delivery and Recorded Standard Delivery (apart from the price) ? Link to comment Share on other sites More sharing options...
Popey Posted December 26, 2011 Share Posted December 26, 2011 It's shocking that when you place an order on the 11th December and it doesn't arrive before Christmas you have to wait 30 days before anything can be done to recover the parcel. Any real online sales store would send out a replacement the day the order exceeds the delivery date in order not to inconvenience the customer any more than they already have been. Link to comment Share on other sites More sharing options...
Buxomflirter Queef Posted December 27, 2011 Share Posted December 27, 2011 Shouldn't have ordered those baubles, Pope. Link to comment Share on other sites More sharing options...
MisterGIO Posted January 5, 2012 Share Posted January 5, 2012 (edited) Usually, how long it takes to reach the product with Standard Delivery in Italy? Edit: Solved Edited January 28, 2012 by MisterGIO Link to comment Share on other sites More sharing options...
JessMuseCullenPattinson23 Posted March 15, 2012 Share Posted March 15, 2012 Good work. Who is your fave person from Muse, mine will be Mathew Bellamy. He is such a good singer. Link to comment Share on other sites More sharing options...
matthijs Posted March 18, 2012 Share Posted March 18, 2012 not really the right topic for this... go to main muse Link to comment Share on other sites More sharing options...
Niall Posted March 20, 2012 Share Posted March 20, 2012 not really the right topic for this... go to main muse With so much awesome stuff in their username I expect JessMuseCullenPattison23 is already well aware of this. I probably deserve an infraction for that. Link to comment Share on other sites More sharing options...
ExogenesisP1 Posted March 23, 2012 Share Posted March 23, 2012 Ordered and received the Black leather studded belt http://muse.mu/shop/product/240/muse-studded-belt/menu/17/accessories/ the other day but it's too small . I've emailed the customer service twice but they still haven't got back to me. What should I do? Wait for the email or send it back regardless? Link to comment Share on other sites More sharing options...
Super Sammy! Posted March 23, 2012 Share Posted March 23, 2012 Ordered and received the Black leather studded belt http://muse.mu/shop/product/240/muse-studded-belt/menu/17/accessories/ the other day but it's too small . I've emailed the customer service twice but they still haven't got back to me. What should I do? Wait for the email or send it back regardless? I definitely wouldn't just send it back, they'd have no idea what a random belt being returned would mean. Keep trying with customer service, at some point they'll get back to you. Unfortunately the Muse shop doesn't have a great track record with stuff like this, so hopefully you can sort it out! Link to comment Share on other sites More sharing options...
Niall Posted March 23, 2012 Share Posted March 23, 2012 Also email Muse management to make them aware of your dissatisfaction with the shop provider. Link to comment Share on other sites More sharing options...
Floydier Posted March 29, 2012 Share Posted March 29, 2012 That's a break, it's annoying how bad it seems to respond to e-mail. help@muse.mu ~ ~ V I get somewhere, though we hope you get through to someone I would solve Link to comment Share on other sites More sharing options...
Alet_ssl1900 Posted June 25, 2012 Share Posted June 25, 2012 Hi guys! What is the express courier used for the shipments to Europe? There is a way to know the tracking number of my order? Link to comment Share on other sites More sharing options...
user5b32ccf1ba Posted October 4, 2012 Share Posted October 4, 2012 Does anyone know the phone number for the shop? Link to comment Share on other sites More sharing options...
Arcade Posted October 4, 2012 Share Posted October 4, 2012 dont know the number Paul. Did you try emailling them? quote your reference number when emailling: customerservice[at]warnerartists.net Link to comment Share on other sites More sharing options...
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