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can't reset password for members area

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I've tried resetting my muse.mu password and it keeps telling me I've got illegal characters in my name

 

lets me send the email to reset; go via the email to reset my password and all it will not let me do it just constantly flags up as illegal characters in my name (where it linking to this username on here rather than just using my email address entered)

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All it keeps doing is using my username off of here when I try to do it and reset it even though before it was nothing to do with the login for the members area

 

I've changed the email address linked to this account to see if that would help, nope still associates to this account and will not let me update my password

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I've tried every way possible to reset my password. Instructions supposedly sent to my email address never arrive. My spam folder is empty. In all of the years I have been going to concerts I have never had this much trouble.

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