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jcornett

presale access help please !!!

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I purchased presale tickets through the Muse website for the Tampa show this Sat.

Unfortunately, my email has changed and I am unable to access my ticket purchase confirmation. Who do I contact (and how) to receive this confirmation again???

Please help !!!!

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You should probably contact the help desk of your ticket supplier, which in your case is Ticketmaster; they should be able to help you if you can provide them the necessary information.

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I called ticketmaster. They had no record of my purchase but I definitey received a confirmation from Muse.com awhile back, just can't retrive the email.

And no, I did not email ticketmaster also.

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I just called the Forum box office who says they are aware of others having this issue (tickemaster does not have record of purchase if done directly through Muse website)

Supposedly if I show cc and ID at box office they can find tix even though they currently don't have documented record. That being said, I still would like a copy of my receipt emailed from Muse website or whoever just to be safe. That is what I cannot retrive. Seems simple...

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Yes, I have tried that too. LOL Unfortunately, I cannot email a (.mu) email address (in the States... it keeps saying undeliverable) Is there a .com alternative ??

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Don't know if it was the case for everyone, but my presale tickets came from Music Today, even though Ticketmaster sold the regular tickets.

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Nevermind, got it to sent.. we'll see response.

Thank you for help.

 

I had the same issue with the FLL show for Friday

 

Here's some information to help you:

 

The presale was done through here:

http://muse.tickets.musictoday.com/Muse/calendar.aspx

 

Problem is that we no longer have the code to log in.

 

But here is musictoday's email and help page:

 

tix@musictoday.com

 

http://muse.tickets.musictoday.com/Muse/Policy.aspx?type=3

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