FlySWATER Posted September 24, 2012 Share Posted September 24, 2012 I pre ordered the gatefold vinyl of the 2nd Law and it shows my card being charged twice for the amount? The first time I entered my information the order took forever to process so I refreshed the page and reentered my information. It lead to a successful pre order and an email confirmation. I then checked my online statement and it showed my card being charged twice for $35.00 What gives? Help! Link to comment Share on other sites More sharing options...
JessicaSarahS Posted September 24, 2012 Share Posted September 24, 2012 Yeah, happened to me too. Email customer support here: us-muse@warnerbrosrecords.com Link to comment Share on other sites More sharing options...
FlySWATER Posted September 24, 2012 Author Share Posted September 24, 2012 Yeah, happened to me too. Email customer support here: us-muse@warnerbrosrecords.com Thanks for the reply. Did you resolve your problem? Link to comment Share on other sites More sharing options...
JessicaSarahS Posted September 24, 2012 Share Posted September 24, 2012 Thanks for the reply. Did you resolve your problem? Yup! It was done rather quickly. Just be as detailed as possible in your email. Hope they resolve yours too. Link to comment Share on other sites More sharing options...
FlySWATER Posted September 24, 2012 Author Share Posted September 24, 2012 Yup! It was done rather quickly. Just be as detailed as possible in your email. Hope they resolve yours too. Awesome! I was very detailed. Hopefully they will contact me soon! Link to comment Share on other sites More sharing options...
FlySWATER Posted September 25, 2012 Author Share Posted September 25, 2012 I still haven't been contacted about my problem! Any suggestions? Link to comment Share on other sites More sharing options...
JessicaSarahS Posted September 25, 2012 Share Posted September 25, 2012 Try submitting your issue through this site: http://www.wbrsupport.com/index.php?pg=request Maybe they're busy with processing orders? I'm not sure. Sorry you haven't received a quick response. Link to comment Share on other sites More sharing options...
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