Dear Muse Fans, We apologize for any delays that you may have encountered, while receiving assistance with your Muse preorders. If you happen to still have an unresolved issue, we have set up dedicated email addresses that we will provide priority service to: If you placed your order through the UK/EU store, please email: DronesUK@wmgcustomerservice.com If you placed your order through the US store, please email: DronesUS@wmgcustomerservice.com Both of these email addresses will have a dedicated team to help with any pending issue that you may have. We again apologize for any delays and thank you for your patience. Sincerely, Jeff Muse Store Support - http://muse.warnerbrosrecords.com/