Hi, I know you guys aren't responsible for for the Muse shop, but like s0apyfr0g I'm having a nightmare with them.
I placed an order for the European tour programme (as I didn't want to buy it at Wembley and then have it damaged on the way back) and the Resistance puzzle on 29/08/10. Annoyingly I can't remember the exact date it arrived, but it was after the Wembley dates. When it arrived, it was (half)wrapped in brown paper, the programme was all screwed up and ripped, and the box on the puzzle was all crushed and ripped as well. I emailed the shop (17/09), and when they replied, they told me to return it for a replacement, which I did (they also said they would refund the postage, but haven't replied to the mail about that).
I recieved the replacement two days ago. If anything, it was in a worse state. The programme was just about ok, but the puzzle was even more damaged, and although it was packaged in a box, it was ripped and smashed up, and covered in footprints. It came via DHL, and I don't think I've ever had something damaged in transit by them, and given the previous order, I'm presuming it was sent out in that state.
If you can offer any help, I'd really appreciate it. I've bought all the Resistance CD/vinyl releases from the shop, and they've always turned up on time, really well packed and in perfect condition, so I don't know what's going on. Sorry for the rant-like post, I do appreciate that it's not up to the website/forum to deal with them, but all I've had previously from the shop have been form responses.