Try emailing them again. I normally get a response about a day after I email them.

I had a bizzare Muse dream this morning. I don't usually write them down but i could remeber this one really well so I did. I was at some mansion house or something in the garden and I think Muse were around but we decided not to go and say hello because it was sort of a more expensive place where you'd expect to find celebrities and we didn't want to hassle them or something. Then something happened and we though a child had injured themselves and a team of Doctors in white suits with red crosses on their foreheads came out. Then I left the dream for a minute but when I came back Dom was there looking distressed. I said 'Is it one of your people?' Then Dom said 'It is one of my people, yeah.' Me 'Oh noes! I'm sorry. I'm sure they'll be fine...' Dom 'Yeah, I know they will.' (Apparently Matt stuck his mouth over one of the bagpipe things when Dom was starting to play it and it sucked his innerds out ) Dom 'I started them up then. He just started convulsing.' Me 'Thats a shame because Glasgo jam is really awesome.' Then I gave him a sympathy hug and it was really toasty and nice, it was a pwoper hug. A bit wtf It was quite distressing that the time though.

What did you order? I think the shop can be a little erratic with it's statuses.