Not that it helps you, but I am in the same situation. Had problems ordering the deluxe version, when it finally let me use paypal it says it failed but Warner have in fact taken the money. No email confirmation, no link... I'm hoping we will hear from them soon as there must have been a lot of demand for the site to play up so much. They must have to process a lot of orders. I have sent an email but yet to hear from that either.