Hello. I am getting a little bit frustrated by not getting any answers from the SHOP support for over a week now either by sending the questions to the e-mail nor by filling out the form. I got 2 problems. First being, I placed preorders for the Simulation Theory, but "My Downloads" doesn't generate new links, which I believe they should. So to simplify no link for the song PRESSURE has been generated for me to download.... Second problem is, I placed an order for the HD download of the DRONES album. After the payment was successful and after waiting for the link to be generated, by opening "My downloads" the order was listed, but with no link and with a status EXPIRED although no download has been made.... Whom should I contact to check the issues? Thanks.